Area of Operation I. Fundamentals of Instructing
Task A
Effects of Human Behavior and Communication on the Learner
References: FAA-H-8083-2, FAA-H-8083-9, FAA-H-8083-25
Objective:
To determine the applicant understands human behavior and effective communication, can apply that knowledge, manage associated risks, demonstrate appropriate skills, and provide effective instruction.
Knowledge: The applicant understands and explains:
FI.I.A.K1 Elements of human behavior, including:
FI.I.A.K1a a. Definitions of human behavior
FI.I.A.K1b b. Instructor and learner relationship
FI.I.A.K1c c. Motivation
FI.I.A.K1d d. Human needs
FI.I.A.K1e e. Defense mechanisms
FI.I.A.K2 Learner emotional reactions, including:
FI.I.A.K2a a. Anxiety and stress
FI.I.A.K2b b. Impatience
FI.I.A.K2c c. Worry or lack of interest
FI.I.A.K2d d. Physical discomfort, illness, fatigue, and dehydration
FI.I.A.K2e e. Apathy due to inadequate instruction
FI.I.A.K3 Teaching the adult learner.
FI.I.A.K4 Effective communication, including:
FI.I.A.K4a a. Basic elements of communication
FI.I.A.K4b b. Barriers to effective communication
FI.I.A.K4c c. Developing communication skills
Risk Management: The applicant is able to identify, assess, and mitigate risk associated with:
FI.I.A.R1 Recognizing and accommodating human behavior.
FI.I.A.R2 Barriers to communication.
Skills: The applicant exhibits the skill to:
FI.I.A.S1 Give examples of how human behavior affects motivation and learning.
FI.I.A.S2 Describe what the instructor can do to deal with:
FI.I.A.S2a a. Serious abnormal emotional behavior
FI.I.A.S2b b. Defense mechanisms
FI.I.A.S3 Use effective communication in ground and flight instruction.